tentoto Platform Privacy Notice
This page describes what we collect when you use tentoto and how we keep that data protected. We collect information necessary to operate your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with legal requirements.
Our tentoto platform processes personal data in accordance with standard data protection practices. We do not sell your information to third parties. We encrypt sensitive data in transit and at rest. We use your data only for account management, payment processing, dispute resolution, and regulatory compliance.
We may update this privacy policy at any time. Changes take effect when published on this page. Your continued use of tentoto constitutes acceptance of our updated policy.
What data we collect on tentoto
We collect your email address, full name, password, and phone number when you open an account on tentoto. We ask for your date of birth to verify your age and legal status. We collect government-issued ID information (identity number, ID type, issuing country) during account verification, which typically occurs before your first large withdrawal or when we detect a new payment destination.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your payment destination details, transaction amounts, and timestamps. We store these records in your account history so you can verify your deposits and withdrawals. We may also collect your IP address, browser type, and device information to detect fraud and unauthorized access.
We collect information about your activity on tentoto—which games you view, how long you play, your gaming history, and your account balance. We use this data to improve our platform, troubleshoot technical issues, and respond to your support requests. We do not use this data for marketing purposes or share it with third parties without your consent, except as required by law.
How we use your tentoto data
We use your email and password to authenticate your account when you log in from Android, iOS, or desktop. We use your name and ID information to verify your identity and comply with Know-Your-Customer (KYC) regulations. We use your payment details to process deposits and withdrawals and to prevent fraud.
We use your activity data to operate tentoto—to display your balance, record game outcomes, settle disputes, and send you account notifications. We use your IP address and device information to detect suspicious login attempts and protect your account from unauthorized access. We may also use aggregated, anonymized data to analyze platform trends and improve our service.
We do not use your data to send marketing emails, promotional messages, or third-party advertisements unless you explicitly opt in. We do not share your identity with other users. We do not use your data for purposes other than those listed in this policy without informing you first.
Our tentoto data retention note
We retain your account data (email, name, password hash) for as long as your account is active. We retain your transaction history (deposits, withdrawals, gaming outcomes) for regulatory and compliance purposes. We retain ID documents for as long as required by law, typically years after account closure. You may contact our support team to request deletion of specific data where permitted by law.
Our tentoto third-party processors
We use third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers. These processors see your payment destination details, account name, and transaction amount. We do not control how these processors handle your data. We ask you to review their privacy policies before using their services.
We may use third-party hosting providers to store our databases and servers. Our servers may sit in jurisdictions outside your country. Your data may be processed in locations beyond your direct control, but we maintain standard encryption and access restrictions. We may also use third-party analytics tools to understand how our platform is used, though we do not share personal identifiers with these tools.
We may share your data with legal authorities if required by law, court order, or government request. We do not voluntarily share your data with law enforcement. If we receive a request, we may attempt to notify you unless prohibited by law. We reserve the right to disclose your information if necessary to enforce our terms or protect the security of tentoto.
Your rights and our tentoto data practices
You have the right to access your tentoto account data at any time. You can download your transaction history, view your personal information, and request copies of documents you uploaded during verification. You have the right to update your email, password, and phone number through your account settings. You have the right to request deletion of your account and associated data, subject to legal retention requirements.
You have the right to object to certain uses of your data. You can opt out of non-essential notifications and marketing emails. You can request that we limit how we use your activity data for analytics or trend analysis. You can request that we delete your ID documents after account closure, subject to regulatory requirements.
Our tentoto security practices
We use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Your password is hashed with cryptographic algorithms and never stored in plain text. We use firewalls, access controls, and regular security updates to protect our servers from unauthorized access.
We conduct account verification (ID upload, name matching) before processing large withdrawals to prevent fraud and confirm account ownership. We monitor account activity for suspicious behavior such as rapid login attempts, unusual withdrawal destinations, or geographic anomalies. If we detect suspicious activity, we may freeze your account and ask for additional verification.
We ask users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to use strong, unique passwords and never share them with anyone, including our support staff. If you forget your password, we send a reset link to your registered email. If you suspect your account has been compromised, contact us immediately so we can help secure it.
Our tentoto cookies and tracking
We use cookies to remember your login status, language preference, and account settings when you return to tentoto. We use session cookies (temporary) to keep you logged in during your visit. We use persistent cookies (longer-lasting) to recognize returning users and improve your experience.
We do not use tracking cookies for marketing or third-party advertising. We do not share cookie data with external advertisers. You can disable cookies in your browser settings, but this may limit your ability to use some tentoto features. We respect your privacy preferences and do not require you to accept non-essential cookies.
We protect your tentoto data with encryption, limit sharing to necessary processors, and give you control over your information.
Our tentoto contact and data requests
If you have questions about how we handle your data, want to access or delete your information, or wish to exercise your privacy rights, contact our support team via email or in-app messaging. We respond during business hours without publishing exact response-time guarantees. We may ask you to verify your identity before processing data requests to confirm you own the account.
If you believe we have violated your privacy rights or mishandled your data, you may contact us to file a complaint. We will investigate and respond to your concern. You also have the right to file a complaint with your local data protection authority if available in your jurisdiction.
This privacy policy applies to tentoto and all our connected services and sections (sportsbook, live-dealer tables, slot games, esports markets, number games). By using tentoto, you acknowledge that you have read this privacy policy and understand our data practices.